18/1 (Tuesday) to 21/1 (Friday) the store will be closed for interior decoration and the delivery service may be delayed.
Enjoy Buy $499 Free Delivery in Hong Kong
18/1 (Tuesday) to 21/1 (Friday) the store will be closed for interior decoration and the delivery service may be delayed.
Enjoy Buy $499 Free Delivery in Hong Kong

Shipping

Delivery and shipping methods

Hong Kong

Hong Kong will use SF Express to deliver goods.

Store Pick up

After we verify that the order has been paid, the customer will receive an email pick-up notification message within approximately two working days.

After receiving, you can go to the store to show the pick-up message to the store clerk to pick up the goods.

Please be sure to go to the store to pick up the goods after receiving the message, and you must show the pick-up message at the store!

If you fail to accept the relevant message due to the incorrect email address, our store will not be responsible.

 

Shipping fee

You can have a free shipping offer since the order amount is over HKD499.

After the order amount is discounted if it is less than HKD499, the shipping fee is HK$36.

 

Delivery Area

It is including Hong Kong Island, Kowloon, New Territories and outlying Islands

We are not providing delivery in somewhere as below : Big Wave Bay, Lo Wu, Tai O, Siu Ho Bay and Po Toi Island

Please view the SF Express website for more details. https://www.sf-express.com/hk/tc/

 

Delivery Time

After confirming the payment is successful, the general order usually takes 1-3 working days to process and send.

In normal, products will be arrived the delivery address within 2-5 working days. But it needs more than 3-4days to arrive that is remote areas.

Delivery service is not available on Saturdays, Sundays and public holidays.

 

Macau

SF Express-Macau Delivery/Pickup

All are shipped to Macau in the form of SF Express collect on delivery

All shipping costs will be borne by *buyers* (including door-to-door delivery costs and remote area surcharges)

 

Mainland China

After placing the order, please use WeChat to contact customer service to follow up on the delivery of the order.

(WeChat ID: Godwell03_hk)

 

Shipping instructions

Hong Kong direct mail to mainland China is 9% of the value of the goods.

The minimum consumption amount for each order is $1000.

For orders under $ 2,000, an additional $ 30 will be charged.

 

Delivery methods

Mainland China will use China Post Express Logistics or SF Express.

 

Delivery Area

The scope of China Post's express logistics coverage covers the whole country, but it will also change due to different circumstances.

Each order can only be sent to one address. If you want to deliver goods to different addresses, please place orders separately according to different addresses.

 

Delivery Time

After the payment is confirmed, the general order will be sent out within 1-3 working days (subject to inventory).

Under normal circumstances, the goods will be delivered within 8-21 working days (delivery time will be affected by domestic customs clearance).

Delivery service is not available on Saturdays, Sundays and public holidays.

 

Mainland order description

After all mainland orders are placed, they cannot be changed, added, or refunded.

If the additional shipping costs incurred due to the company's error, the return and exchange will be borne by the company; if it is not due to the company's error, the additional shipping costs will be borne by you.

 

Cargo tracking/change of address

After the goods are shipped, you can check the waybill number in "My Account>My Order>Detailed View".

If the customer fails to receive the item due to personal reasons, please contact WeChat customer service. If the shipment fails repeatedly, your order may be cancelled, and the company may not issue a refund.

 

Important matters

Please be sure to check the delivery address and contact information so that the package can be delivered accurately. If the package cannot be delivered or lost due to this, the company will not bear any responsibility.

Customers please open the package to check if the goods are in good condition before signing for the package. If there is any problem, please reject it and contact us to protect the interests of both parties.

 

*If the goods are dumped, deteriorated or damaged due to long-distance transportation, this is not the scope of our company's monitoring, and our company does not have to bear any legal responsibility.

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